Refund and Returns Policy

At Elementhub.store, we strive to ensure customer satisfaction by providing high-quality GPL themes and plugins. Due to the nature of digital products, we have specific guidelines regarding refunds. Please read our policy carefully before making a purchase.

Digital Product Refunds

Since all products available on Elementhub.store are digital and instantly downloadable, we generally do not offer refunds once the files have been accessed or downloaded. This policy is in place to protect the integrity of our offerings and ensure fairness to all customers.

Exceptions to the Refund Policy

We may consider a refund under the following circumstances:

• The product was never downloaded from our website.
• The product is corrupt or missing critical files that prevent it from functioning, and we are unable to resolve the issue.
• The product description on our website significantly misrepresents the functionality or features of the item.

Non-Refundable Cases

Refunds will not be granted in the following situations:

• You no longer need the product or made the purchase by mistake.
• The product does not meet your specific requirements or expectations.
• You encounter compatibility issues with your hosting environment or website setup.
• You claim the product is defective but fail to provide sufficient evidence or communication for us to assist.

Requesting a Refund

If you believe you qualify for a refund, please follow these steps:

1. Contact our support team at [Insert Email] with your order details and a clear explanation of the issue.
2. Provide any relevant screenshots or documentation to help us evaluate your request.
3. Allow up to 5 business days for our team to review your case and respond with a resolution.