Last Updated: [Date]

At ElementHub.store, we are committed to providing high-quality digital and physical products. However, we understand that issues may arise, and we have outlined our refund and return policy below to ensure transparency and customer satisfaction.

1. Eligibility for Refunds and Returns

a. Digital Products:

  • Due to the nature of digital products (such as GPL themes, plugins, and software), all sales are final, and we do not offer refunds once a product has been downloaded or accessed.
  • If you experience issues with a digital product that prevent proper usage, please contact our support team, and we will attempt to resolve the issue.

b. Physical Products:

  • Physical products (if applicable) can be returned within 14 days of receiving the item, provided they are in unused condition and in their original packaging.
  • Custom or personalized products are not eligible for returns or refunds unless they arrive damaged or defective.

2. Process for Returns and Refunds

a. For Digital Products:

  • If you experience technical issues, contact our support team at [Your Contact Email].
  • Our team will verify the issue and provide troubleshooting assistance.
  • Refunds will only be considered in cases where a product is proven to be defective and cannot be fixed.

b. For Physical Products:

  • Contact our customer service team within 14 days of receiving the product at [Your Contact Email].
  • Provide your order details and the reason for return.
  • We will provide return instructions, including the return shipping address.
  • The customer is responsible for return shipping costs unless the item was incorrect or defective upon arrival.

3. Refund Processing

  • Approved refunds will be processed within 7-10 business days to the original payment method.
  • If a refund is delayed, please check with your bank or payment provider before contacting us.
  • ElementHub.store reserves the right to decline refund requests that do not meet our policy criteria.

4. Non-Refundable Items

  • Downloaded or accessed digital products.
  • Custom or personalized items.
  • Discounted or promotional items.

5. Contact Us

If you have any questions or concerns about our refund and return policy, feel free to contact us:

We appreciate your trust in ElementHub.store and will do our best to ensure a smooth shopping experience!